10 1 10 Analisis pelayanan mutu total dan pengaruhnya terhadap kinerja usaha perbankan di Indonesia SURYANI, Tatik Primary Author LESTARI, Wiwik Primary Author Sri Lestari K. Primary Author mixed material 02152478 Yogyakarta Fakultas Ekonomi Universitas Gadjah Mada 2001 Manajemen koperasi: SRI LESTARI Additional Author SURYANI, Tatik Primary Author LESTARI, Wiwik Additional Author mixed material 9789797563493 Yogyakarta Graha Ilmu 2013 Penggunaan Model E-S-Qual Dalam Studi Pengaruh Kualitas Layanan Perbankan Online Terhadap Kepuasan SUMIATI, May Additional Author SURYANI, Tatik Primary Author mixed material 14112280 Semarang Fak. Ekonomi- UNISSULA 2010 Faktor-faktor penentu kualitas jasa perbankan (kajian dari perspektif gender dan posisi pekerjaan SURYANI, Tatik Additional Author TOAR, Magdalena Francisca Primary Author mixed material 20887841 Surabaya STIE Perbanas 2011 Designing CBA model of performance appraisal system as a merit rating for higher SURYANI, Tatik Additional Author LUTFI Additional Author PRAWITOWATI, Tjahjani Primary Author mixed material 20873735 Surabaya PPPM STIE 2011 kualitas Jasa dan kepuasan Pelanggan dalam pembelian Ulang pada Kelompok Konsumen Lanjut Usia di SURYANI, Tatik Additional Author NUGROHO, Yusni Cahyo Primary Author mixed material 20887841 Surabaya STIE Perbanas 2011 (Analisis lanjut data riskesdas 2010) Persentase operasi caesaria di Indonesia melebihi standard SURYANI, Tati Primary Author mixed material 14102935 Surabaya Pusat Humaniora Kebijakan Kesehatan 2012 Amandemen pasal 18 butir (B) penyediaan ruang merokok dalam gedung dalam implementasi pergub DKI SURYANI, Tati Additional Author USMAN, Yusiely Primary Author mixed material 14102935 Surabaya Pusat Humaniora Kebijakan Kesehatan 2012 Perilaku konsumen di era internet : SURYANI, Tatik Primary Author mixed material 9789797569969 Yogyakarta Graha Ilmu 2013 Perilaku Konsumen di Era Internet SURYANI, Tatil Primary Author mixed material 9789797569969 Yogyakarta Graha Ilmu 2013