Gaya APA

PURWANINGSIH, R. (2009). Analisis pengaruh customer satisfaction, trust, dan switching cost terhadap customer retention jasa . : Pascasarjana UNS.

Gaya MLA

PURWANINGSIH, Rini. "Analisis pengaruh customer satisfaction, trust, dan switching cost terhadap customer retention jasa". : Pascasarjana UNS, 2009. Text.