Gaya APA

Novi, E, P. (2009). The role of guest relation officer (GRO) of Novotel Solo hotel in servicing and maintaining VIP . : Universitas Sebelas Maret.

Gaya MLA

Novi, ENDAH, P.,. "The role of guest relation officer (GRO) of Novotel Solo hotel in servicing and maintaining VIP". : Universitas Sebelas Maret, 2009. Skripsi.