Gaya APA

The role of guest relation officer (GRO) of Novotel Solo hotel in servicing and maintaining VIP. (2009). : Universitas Sebelas Maret.

Gaya MLA

The role of guest relation officer (GRO) of Novotel Solo hotel in servicing and maintaining VIP. . : Universitas Sebelas Maret, 2009. Skripsi.