Gaya APA

DHIRANTY, A. et al (2017). An analysis on customer satisfaction, trust and loyalty toward online shop (a case study of tokopedia.com) . Bogor: School of Business IPB.

Gaya MLA

DHIRANTY, Ayudya. et al. "An analysis on customer satisfaction, trust and loyalty toward online shop (a case study of tokopedia.com)". Bogor: School of Business IPB, 2017. Artikel.