Gaya APA

HARYONO, P, B., [ed.], N, W. (2016). How to win customer through customer service with heart: . Yogyakarta: Andi.

Gaya MLA

HARYONO, P.M., Budi., [ed.], NIKODEMUS, WK.. "How to win customer through customer service with heart:". Yogyakarta: Andi, 2016. Buku.