Gaya APA

GUNAWARDANA, H., D, K. (2015). Impact of self service technology quality on customer satisfaction : . Yogyakarta: Master of Management FEB UGM.

Gaya MLA

GUNAWARDANA, H.M.R.S.S., D, Kulathunga. "Impact of self service technology quality on customer satisfaction :". Yogyakarta: Master of Management FEB UGM, 2015. Artikel.