Gaya APA

Investigating the effects of consumer innovativeness, service quality and service switching costs on service loyalty in the mobile phone service context. (2016). Yogyakarta: Master of Management FEB UGM.

Gaya MLA

Investigating the effects of consumer innovativeness, service quality and service switching costs on service loyalty in the mobile phone service context. . Yogyakarta: Master of Management FEB UGM, 2016. Artikel.