Gaya APA

QUOQUAB, F. et al (2016). Investigating the effects of consumer innovativeness, service quality and service switching costs on service loyalty in the mobile phone service context . Yogyakarta: Master of Management FEB UGM.

Gaya MLA

QUOQUAB, Farzana. et al. "Investigating the effects of consumer innovativeness, service quality and service switching costs on service loyalty in the mobile phone service context". Yogyakarta: Master of Management FEB UGM, 2016. Artikel.