Gaya APA
TJIPTONO, F., CHANDRA, G.
(2013).
Service, quality & satisfaction
(
Ed. 3)
.
Yogyakarta:
Andi.
Gaya MLA
TJIPTONO, Fandy., CHANDRA, Gregorius.
"Service, quality & satisfaction".
Ed. 3
Yogyakarta:
Andi,
2013.
Buku.