Gaya APA
TJIPTONO, F. et al
(2019).
Service quality & customer satisfaction
(
Ed. 5)
.
Yogyakarta:
Andi.
Gaya MLA
TJIPTONO, Fandy. et al.
"Service quality & customer satisfaction".
Ed. 5
Yogyakarta:
Andi,
2019.
Text.