Gaya APA
HOOI, D, T. (2005).
Testing the service quality scales in the bank institution in Malaysia .
Surakarta:
Program Magister Manajemen UNS.
Gaya MLA
HOOI, Ding, Ting.
"Testing the service quality scales in the bank institution in Malaysia".
Surakarta:
Program Magister Manajemen UNS,
2005.
Artikel.