Gaya APA

The Role of satisfaction as mediating factor between perceived service quality and loyalty. (2012). Surabaya: Fak. Bisnis & Ekonomi, Univ Surabaya.

Gaya MLA

The Role of satisfaction as mediating factor between perceived service quality and loyalty. . Surabaya: Fak. Bisnis & Ekonomi, Univ Surabaya, 2012. Artikel.