Gaya APA

ARICHRISTYNA, A., BUDI, A, S, L. (2012). The Role of satisfaction as mediating factor between perceived service quality and loyalty . Surabaya: Fak. Bisnis & Ekonomi, Univ Surabaya.

Gaya MLA

ARICHRISTYNA, Astrie., BUDI, Andy, Susilo, Lukito. "The Role of satisfaction as mediating factor between perceived service quality and loyalty". Surabaya: Fak. Bisnis & Ekonomi, Univ Surabaya, 2012. Artikel.