Gaya APA

FURINTO, A. et al (2012). Market share and customer equity measurement using : Markov Chain . Surabaya: Fak. Bisnis & Ekonomi, Univ Surabaya.

Gaya MLA

FURINTO, Asnan. et al. "Market share and customer equity measurement using : Markov Chain". Surabaya: Fak. Bisnis & Ekonomi, Univ Surabaya, 2012. Artikel.