Gaya APA

Market share and customer equity measurement using : Markov Chain. (2012). Surabaya: Fak. Bisnis & Ekonomi, Univ Surabaya.

Gaya MLA

Market share and customer equity measurement using : Markov Chain. . Surabaya: Fak. Bisnis & Ekonomi, Univ Surabaya, 2012. Artikel.