Gaya APA

RACHMAT, B., INDRAWATI, T. (2012). Isees model : Model of hospital service based on internal and external service quality . Surabaya: PPPM STIE Perbanas.

Gaya MLA

RACHMAT, Basuki., INDRAWATI, Trisa. "Isees model : Model of hospital service based on internal and external service quality". Surabaya: PPPM STIE Perbanas, 2012. Artikel.