Gaya APA

ISWARA, L, M., SURYANI, S, A. (2010). An analys on customers, level of experience toward satisfaction, image and loyality in people based . Jakarta: Binus Business School.

Gaya MLA

ISWARA, Lydia, M.., SURYANI, Stephanie, Astri. "An analys on customers, level of experience toward satisfaction, image and loyality in people based ". Jakarta: Binus Business School, 2010. Artikel.