Gaya APA

MANDEY, S, L. (2013). The influential factors on the patients satisfaction and intent to behave : A Case study in north . Surabaya: PPPM STIE Perbanas.

Gaya MLA

MANDEY, Silvya, Lefina. "The influential factors on the patients satisfaction and intent to behave : A Case study in north ". Surabaya: PPPM STIE Perbanas, 2013. Artikel.