Gaya APA

HARTINI, S., AVENTINA, . (2013). Complaint behavior : Relationships individualism self confidence and voice intention with gender as . Surabaya: PPPM.

Gaya MLA

HARTINI, SRI., AVENTINA, . "Complaint behavior : Relationships individualism self confidence and voice intention with gender as ". Surabaya: PPPM, 2013. Artikel.