Gaya APA

SULISTYOWATI, E., WIBOWO, D. (2015). Consumer complaint behavior (CCB) of Jombang Health Card (KJS) for increasing health facility service . Surabaya: PPPM STIE Perbanas.

Gaya MLA

SULISTYOWATI, Endah., WIBOWO, Danny. "Consumer complaint behavior (CCB) of Jombang Health Card (KJS) for increasing health facility service". Surabaya: PPPM STIE Perbanas, 2015. Majalah.