Pengaruh Customer Satisfaction dan Trust Terhadap Customer Loyalty Dengan Switching Cost

15 1 10 Pengaruh Customer Satisfaction dan Trust Terhadap Customer Loyalty Dengan Switching Cost KARSONO Primary Author mixed material 14122219 Badan Penerbit Magister Manajemen UNS 2008 Kajian perbandingan metodologi customer satisfaction index Indonesia dan negara lain SRI ENNY Triwidiastuti Primary Author mixed material Tangerang Universitas Terbuka 2008 Pengaruh kualitas layanan, kualitas produk dan nilai nasabah terhadap kepuasan dan loyalitas nasabah HIDAYAT, Rachmad Primary Author mixed material 14111438 Surabaya Fakultas Ekonomi-Univ. Kristen Petra 2009 the relationship between perceived customer satisfaction and customer loyality in service firms SIANTURI, Charles Makmur Primary Author mixed material 08530203 Medan Universitas HKBP Nommensen 2011 Pengaruh kwualitas jasa perbankan terhadap loyalitas nasabah dibank rakyat Indonesia Surabaya ANSHORI, Yusak Primary Author mixed material 20887841 Surabaya STIE Perbanas 2011 Pengaruh kepercayaan komitmen, komunikasi, penanganan masalah dan kepuasan nasabah terhapat loyalita RACHMAD, Basuki Additional Author NINGTYAS, Fitri Primary Author mixed material 20887841 Surabaya STIE Perbanas 2011 Theoretical Testing on Service Quality and Product Innovation of Small-Micro Credit Banks (A Case DIMYATI, Mohamad Primary Author mixed material 20873735 Surabaya PPPM STIE Perbanas 2011 The Impact of switching costs on customer loyalty study among customers of mobile telephone RAHARSO, Andreas Additional Author RICKI, Allan Primary Author mixed material 19796862 Jakarta BINUS University 2008 Isees model : Model of hospital service based on internal and external service quality RACHMAT, Basuki Primary Author INDRAWATI, Trisa Additional Author mixed material 20873735 Surabaya PPPM STIE Perbanas 2012 Brand equity and customer loyalty (Correlation study between brand equity influence toward customer UTOMO, Surisno Satriyo Primary Author mixed material 1411268X Prodi Ilmu Komunikasi FISIP UNS 2010