11 1 10 DOLAN, Gabrielle Primary Author NAIDU, Yamini Additional Author mixed material 9781118637623 Australia John Wiley & Sons 2013 KARTIKAWANGI, Dorien Primary Author mixed material 9786020300504 Jakarta Gramedia Pustaka Utama 2013 THILL, John V. Additional Author BOVEE, Courtland L. Primary Author mixed material 0071125442 New York McGraw Hill 1992 KACZMAREK, Stephen Kyo Additional Author LOCKER, Kitty O. Primary Author mixed material 9780071221009 Boston McGraw-Hill 2010 SHIMP, Terence A. Primary Author mixed material 978324665314 Australia South-Western 2010 DANCO, Leon Primary Author mixed material 9786025621758 Yogyakarta EXPRT MACHFOEDZ, Mahmud Primary Author mixed material 9798170881 Yogyakarta AMP YKPN [2002] ANGELL, Pamela A. Primary Author mixed material 9780072963618 Boston McGraw-Hill 2007 NUGROHO, Ery Punjul Primary Author mixed material Universitas Sebelas Maret 2007 PRIANSA, Donni Juni Additional Author GARNIDA, Agus [ed.] Additional Author SOMAD, Rismi Primary Author mixed material 9786022890423 Bandung Alfabeta 2014