Pengaruh Customer Satisfaction dan Trust Terhadap Customer Loyalty Dengan Switching Cost

6 1 10 Pengaruh Customer Satisfaction dan Trust Terhadap Customer Loyalty Dengan Switching Cost KARSONO Primary Author mixed material 14122219 Badan Penerbit Magister Manajemen UNS 2008 Efek switching cost terhadap intention to switch dalam jasa telekomunikasi PURNOMO, Heru Primary Author mixed material 14122219 Program MM Universitas Sebelas Maret 2008 Analisis kepuasan pelanggan, kepercayaan dan loyalitas pelanggan: SETIYANINGRUM, Ari Primary Author mixed material 14123789 Surabaya Universitas Surabaya 2010 The Impact of switching costs on customer loyalty study among customers of mobile telephone RAHARSO, Andreas Additional Author RICKI, Allan Primary Author mixed material 19796862 Jakarta BINUS University 2008 Online behavioural intentions: an empirical investigation of antecedents and moderators DERMAWAN, Natalia Additional Author SETIOWATI, Rini Primary Author mixed material 19796854 Jakarta Binus Business School 2010 Investigating the effects of consumer innovativeness, service quality and service switching costs on service loyalty in the mobile phone service context ABDULLAH, Nor Liza Additional Author MOHAMMAD, Jihad Additional Author QUOQUAB, Farzana Primary Author mixed material 14111128 Yogyakarta Master of Management FEB UGM 2016