Penggayaan APA

TJIPTONO, Fandy. (2005). Service, quality & statisfaction . Yogyakarta: Andi.

Chicago Style

TJIPTONO, Fandy. Service, quality & statisfaction. Yogyakarta: Andi, 2005. Text.

MLA Style

TJIPTONO, Fandy. Service, quality & statisfaction. Yogyakarta: Andi, 2005. Text.

Turabian Style

TJIPTONO, Fandy. Service, quality & statisfaction. Yogyakarta: Andi, 2005. Print.