Penggayaan APA
ZEITHAML, Valarie A., BITNER, Mary Jo.. (2003).
Services marketing : intetgrating customer focus across the firm .
Boston:
McGraw-Hill.
Chicago Style
ZEITHAML, Valarie A., BITNER, Mary Jo..
Services marketing : intetgrating customer focus across the firm.
Boston:
McGraw-Hill,
2003.
Text.
MLA Style
ZEITHAML, Valarie A., BITNER, Mary Jo..
Services marketing : intetgrating customer focus across the firm.
Boston:
McGraw-Hill,
2003.
Text.
Turabian Style
ZEITHAML, Valarie A., BITNER, Mary Jo..
Services marketing : intetgrating customer focus across the firm.
Boston:
McGraw-Hill,
2003.
Print.