Penggayaan APA

RANGKUTI, Freddy. (2002). Measuring customer satisfaction: (Cet. 1). Jakarta: PT. Gramedia pustaka utama.

Chicago Style

RANGKUTI, Freddy. Measuring customer satisfaction:. Cet. 1 Jakarta: PT. Gramedia pustaka utama, 2002. Buku.

MLA Style

RANGKUTI, Freddy. Measuring customer satisfaction:. Cet. 1 Jakarta: PT. Gramedia pustaka utama, 2002. Buku.

Turabian Style

RANGKUTI, Freddy. Measuring customer satisfaction:. Cet. 1 Jakarta: PT. Gramedia pustaka utama, 2002. Buku.