Penggayaan APA

TJIPTONO, Fandy. (2011). Service, Quality & Satisfaction (ed.3., cet.1.). Yogyakarta: Andi.

Chicago Style

TJIPTONO, Fandy. Service, Quality & Satisfaction. ed.3., cet.1. Yogyakarta: Andi, 2011. Buku.

MLA Style

TJIPTONO, Fandy. Service, Quality & Satisfaction. ed.3., cet.1. Yogyakarta: Andi, 2011. Buku.

Turabian Style

TJIPTONO, Fandy. Service, Quality & Satisfaction. ed.3., cet.1. Yogyakarta: Andi, 2011. Buku.