Penggayaan APA

TJIPTONO, Fandy. (2005). Service, Quality & Satisfaction . Yogyakarta: Andi.

Chicago Style

TJIPTONO, Fandy. Service, Quality & Satisfaction. Yogyakarta: Andi, 2005. Buku.

MLA Style

TJIPTONO, Fandy. Service, Quality & Satisfaction. Yogyakarta: Andi, 2005. Buku.

Turabian Style

TJIPTONO, Fandy. Service, Quality & Satisfaction. Yogyakarta: Andi, 2005. Buku.