Penggayaan APA
ZEITHAML, Valarie A. (2006).
Integrating customer focus across the firm (4th Ed.).
New York:
McGraw-Hill.
Chicago Style
ZEITHAML, Valarie A.
Integrating customer focus across the firm.
4th Ed.
New York:
McGraw-Hill,
2006.
Buku.
MLA Style
ZEITHAML, Valarie A.
Integrating customer focus across the firm.
4th Ed.
New York:
McGraw-Hill,
2006.
Buku.
Turabian Style
ZEITHAML, Valarie A.
Integrating customer focus across the firm.
4th Ed.
New York:
McGraw-Hill,
2006.
Buku.