Penggayaan APA
FITZSIMMONS, James A., FITZSIMMONS, Mona J.. (1994).
Service management for competitive advantage .
New York:
McGraw Hill.
Chicago Style
FITZSIMMONS, James A., FITZSIMMONS, Mona J..
Service management for competitive advantage.
New York:
McGraw Hill,
1994.
Buku.
MLA Style
FITZSIMMONS, James A., FITZSIMMONS, Mona J..
Service management for competitive advantage.
New York:
McGraw Hill,
1994.
Buku.
Turabian Style
FITZSIMMONS, James A., FITZSIMMONS, Mona J..
Service management for competitive advantage.
New York:
McGraw Hill,
1994.
Buku.