Penggayaan APA
ZEITHAML, Valarie A., BITNER, Mary Jo. (1996).
Services marketing .
New York:
The McGraw-Hill.
Chicago Style
ZEITHAML, Valarie A., BITNER, Mary Jo.
Services marketing.
New York:
The McGraw-Hill,
1996.
Buku.
MLA Style
ZEITHAML, Valarie A., BITNER, Mary Jo.
Services marketing.
New York:
The McGraw-Hill,
1996.
Buku.
Turabian Style
ZEITHAML, Valarie A., BITNER, Mary Jo.
Services marketing.
New York:
The McGraw-Hill,
1996.
Buku.