Penggayaan APA
FITZSIMMONS, James A., FITZSIMMONS, Mona J.. (2001).
Service management: (3rd ed.).
Boston:
McGraw Hill.
Chicago Style
FITZSIMMONS, James A., FITZSIMMONS, Mona J..
Service management:.
3rd ed.
Boston:
McGraw Hill,
2001.
Buku.
MLA Style
FITZSIMMONS, James A., FITZSIMMONS, Mona J..
Service management:.
3rd ed.
Boston:
McGraw Hill,
2001.
Buku.
Turabian Style
FITZSIMMONS, James A., FITZSIMMONS, Mona J..
Service management:.
3rd ed.
Boston:
McGraw Hill,
2001.
Buku.