Penggayaan APA

BARNES, James G, WINARDI, Andreas [penerj.]. (2003). Secrets of customer relationship management . Yogyakarta: Andi.

Chicago Style

BARNES, James G, WINARDI, Andreas [penerj.]. Secrets of customer relationship management. Yogyakarta: Andi, 2003. Buku.

MLA Style

BARNES, James G, WINARDI, Andreas [penerj.]. Secrets of customer relationship management. Yogyakarta: Andi, 2003. Buku.

Turabian Style

BARNES, James G, WINARDI, Andreas [penerj.]. Secrets of customer relationship management. Yogyakarta: Andi, 2003. Buku.