Decision problems and decision-making procedures -- Decision problems -- Goal and problem-finding systems as requirements for the discovery of decision problems -- Rational decisions -- Decision-making procedures -- A general heuristic decision-making procedure -- Overview of decision-making procedure -- Discovering and analysing the decision problem -- Developing and evaluating options -- Establishing the overall consequences of the options and making the final decision -- A case study illustrating the application of the procedure -- Special issues and approaches to resolving them -- Information procurement decisions -- Collective decisions.Making decisions is certainly the most important task of a manager and it is often a very difficult one. This book offers a decision making procedure for solving complex problems step by step. Unlike other texts, the book focuses on problem analysis, on developing solution options and on establishing the decision making matrix. The book is intended for decision makers in companies, in non-profit organisations and in public administration. It is an approach to helping them to solve complex problems successfully. The book is also addressed to students and to participants in executive courses.