Contracts for Defining QoS Levels -- Action, Interaction and the Role of Ambiguity in the Introduction of Mobile Information Systems in a UK Police Force -- Towards a Service-Oriented Architecture -- A Task-Based Framework for Mobile Applications to Enhance Salespersons’ Performance -- Conceptual Modeling of Styles for Mobile Systems -- A Multimodal Context Aware Mobile Maintenance Terminal for Noisy Environments -- Workflow Partitioning in Mobile Information Systems -- An Approach to Multimodal and Ergonomic Nomadic Services -- Towards Highly Adaptive Services for Mobile Computing -- Analysis of Mobile Commerce Performance by Using the Task-Technology Fit -- User-Centred Design of Mobile Services for Tourists -- A Framework for Analyzing Mobile Telecommunications Market Development -- Finite Segmentation for XML Caching -- Factors Influencing the Design of Mobile Services -- Repairing Lost Connections of Mobile Transactions with Minimal XML Data Exchange -- Strategic Planning for Mobile Services Adoption and Diffusion -- Using Group Management to Tame Mobile Ad Hoc Networks -- Ad Hoc Service Grid -- Applicability of an Integrated Adoption Model -- Providing Premium SMS Services for Mobile Phones -- Autopoiesis & Mobile Technology Adoption: -- Inviting New Players to the Multimedia M-Commerce Arena -- Mobile Process Support Systems -- One-Handed Mobile Text Entry -- Mobile Support for Community Healthcare.Mobile Information Systems Edited by Elaine Lawrence, Barbara Pernici, John Krogstie Mobility is perhaps the most important market and technological trend within information and communication technology. With the advent of new mobile infrastructures providing higher bandwidth and constant connection to the network from virtually everywhere, the way people use information resources is predicted to be radically transformed. The rapid developments in information technology (IT), particularly communication and collaboration technologies, are substantially changing the landscape of organizational computing. Workers in any business area are becoming increasingly mobile. Workers in an increasing number of areas will be required to act flexibly within the constraints of the business processes of the company (or companies) for which they are currently working. At the same time they will often want to use the same information technology to support their private tasks. Over the last years, a new breed of information systems has appeared to address this emerging situation, referred to as mCommerce systems or mobile information systems. This book contains the proceedings of the IFIP TC8 Working Conference on Mobile Information Systems, which was held in September 2004 in Oslo, Norway and sponsored by the International Federation for Information Processing (IFIP). Mobile Information Systems aims to: Clarify differences and similarities between the development of mobile vs. more traditional information system. Investigate the organizational impact of mobile information systems Investigate mCommerce relative to eCommerce Investigate mobile commerce applications combined with the advantages of mobile communications technologies, the drivers of which have been identified as ubiquity, reachability, security, convenience, localization, instant connectivity and personalization. Evaluate existing and newly developed approaches for analysis, design, implementation, and evolution of mobile information systems. Investigate technical issues and the constraints they pose on mobile information systems functionalities and design.