to India -- First Impressions -- Indian History and Religion -- Contemporary Indian Politics -- Culture and Food -- Domestic Travel -- Security Concerns -- The Outsourcing Industry in India -- The Outsourcing Drivers -- The Major Industry Players in India -- Ownership Models and Partnership -- The Major Outsourcing Locations -- Industry Associations and Research Bodies -- How to Organise the Outsourcing Process -- Management Checklist Introduction -- Outsourcing Objectives -- Destination India -- Outsourcing Flavours -- Success Criteria -- Vendor Selection -- Legal Contract Arrangement -- Quality and the Service Level Agreement -- Migration and Knowledge Transfer -- Culture and Communication -- Adapt the Organisation -- Employee Transition and Exit Management -- The Risk Factors -- Future Potential.Managers across the world are beating a path to India because it is the global leader for offshore IT-enabled services. Many corporate leaders seek to reduce their costs, other wish to improve service quality, but not many understand India on their first visit and some are confused by clashes of culture. This book aims to introduce India, the major players in the Indian service industry, the reasons why you should utilise India as an offshore outsourcing destination and the steps you need to take to find and work with a local partner. The second edition has been completely revised with up-to-date information on the latest industry developments. Several chapters have been entirely restructured and two completely new chapters deal with the risks of outsourcing to India and the future prospects for the industry. "Kobayashi-Hillary conducts a much more thorough tour of the hoops a company must jump through to establish an India operation... Well-structured." Edward Luce, Financial Times "Mark Kobayashi-Hillary has offered a balanced view on the trend to outsource to India. He makes a compelling economic case for outsourcing to this region while acknowledging and discussing the emotive aspects of such a decision." Kiran Karnik, President of NASSCOM "Offshore outsourcing raises many challenges which - should you follow his advice - may nevertheless be pragmatically managed." Nigel Roxburgh, Co-founder European Outsourcing Association.