Penggayaan APA

BARNES, James G.. (2003). Secrets Of Customer Relationship Management (2). Yogyakarta: Andi Offset.

Chicago Style

BARNES, James G.. Secrets Of Customer Relationship Management. 2 Yogyakarta: Andi Offset, 2003. Buku.

MLA Style

BARNES, James G.. Secrets Of Customer Relationship Management. 2 Yogyakarta: Andi Offset, 2003. Buku.

Turabian Style

BARNES, James G.. Secrets Of Customer Relationship Management. 2 Yogyakarta: Andi Offset, 2003. Buku.