Queues: The Art of Modelling -- Markov Chains and Queues in Discrete Time -- Homogeneous Markov Processes on Discrete State Spaces -- Markovian Queues in Continuous Time -- Markovian Queueing Networks -- Renewal Theory -- Markov Renewal Theory -- Semi-Markovian Queues -- Phase-Type Distributions -- Markovian Arrival Processes -- The GI/PH/1 Queue -- The BMAP/G/1 Queue -- Discrete Time Approacheā¦