Focuses on the process by which manually crafting interactive, hypertextual maps clarifies one's own understanding, communicates it to others, and enables collective intelligence. The authors see mapping software as visual tools for reading and writing in a networked age. In an information ocean, the challenge is to find meaningful patterns around which we can weave plausible narratives. Maps o…
Barriers, Biases and Opportunities of Communication and Cooperation with Computers: Introduction and Overview -- Facilitating Collaborative Knowledge Construction in Computer-Mediated Learning Environments with Cooperation Scripts -- How to Support Synchronous Net-Based Learning Discourses: Principles and Perspectives -- Instructional Support for Collaboration in Desktop Videoconference Setting…
Natural and Multimodal Interactivity Engineering - Directions and Needs -- Natural and Multimodal Interactivity Engineering - Directions and Needs -- Making Dialogues More Natural: Empirical Work and Applied Theory -- Social Dialongue with Embodied Conversational Agents -- A First Experiment in Engagement for Human-Robot Interaction in Hosting Activities -- Annotation and Analysis of Multimodal…
Theories and Paradigms -- Identifying Hypermedia Browsing Strategies -- Simulations as Mental Tools for Network-Based Group Learning -- E-training or E-learning? -- Pedagogical Models in Network-Based Education -- The Effects of IT-Based Training on Employees Uptake of New Technologies in the Work-Place -- Focus Group Report: Mobility and Education -- Programs and Curricula -- ‘Anybody Out Th…
Motivation and Introduction -- Quality of Human-Machine Interaction over the Phone -- Assessment and Evaluation Methods -- Speech Recognition Performance over the Phone -- Quality of Synthesized Speech over the Phone -- Quality of Spoken Dialogue Systems -- Final Conclusions and Outlook.Quality of Telephone-Based Spoken Dialogue Systems is a systematic overview of assessment, evaluation, and pr…
IVAs and Education -- Training Agents: An Architecture for Reusability -- Ask&Answer: An Educational Game Where It Pays to Endear Your Capricious Virtual Companion -- Conversational Agents/NLP -- Natural Behavior of a Listening Agent -- Providing Computer Game Characters with Conversational Abilities -- Fight, Flight, or Negotiate: Believable Strategies for Conversing Under Crisis -- Dialog Sim…
Research Papers -- Modeling and Analysis of Mobile Service Processes by Example of the Housing Industry -- An Organisational Perspective on Collaborative Business Processes -- Mining Hierarchies of Models: From Abstract Views to Concrete Specifications -- Flexible Business Process Management Using Forward Stepping and Alternative Paths -- Semi-automatic Generation of Web Services and BPEL Proce…
Text versus Talk -- Changing Cultures of Written Communication: Letter — E-mail — SMS -- Language in SMS — a socio-linguistic view -- Please reply! The replying norm in adolescent SMS communication -- Nascent Communication Genres within SMS and MMS -- Inside Text: an introduction -- Texting and the Moral Order of Place -- From Voice to Text: continuity and change in the use of mobile phon…
Invited Talks -- User Modeling Meets Usability Goals -- Hey, That’s Personal! -- Inhabited Models: Supporting Coherent Behavior in Online Systems -- Papers -- Integrating Open User Modeling and Learning Content Management for the Semantic Web -- Modeling Suppositions in Users’ Arguments -- Generative Programming Driven by User Models -- Data-Driven Refinement of a Probabilistic Model of Use…
Introductory Chapter -- An Introduction to Human-Centered Software Engineering -- Principles, Myths and Challenges -- Key Principles for User-Centred Systems Design -- HCI, Usability and Software Engineering Integration: Present and Future -- Surveying the Solitudes: An Investigation into the Relationships between Human Computer Interaction and Software Engineering in Practice -- Convergence or…